Refund Policy
Last Updated: June 11, 2026
Thank you for using Sarati AI Music. We strive to provide high-quality AI-powered music generation services and digital products.
1 Digital Products
Due to the digital nature of our services, purchases of credits, subscriptions, and AI-generated content are generally non-refundable once the service has been delivered or accessed.
2 Eligible Refund Cases
Refund requests may be considered in the following situations:
- Duplicate payments
- Unauthorized or fraudulent transactions
- Technical issues that prevent the service from functioning as intended
- Credits were not delivered after successful payment
3 Non-Refundable Situations
- Change of mind after purchase
- Unused credits
- Generated content already delivered
- User error during purchase
4 Refund Request Process
To request a refund, please contact our support team within 7 days of the purchase date and provide:
- Order ID / Transaction ID
- Email address used for purchase
- Description of the issue
5 Processing Time
Approved refunds are typically processed within 5–10 business days, depending on the payment provider.
6 Contact Us
For refund-related inquiries, please contact:
